Routine movement
The same information, checks or hand-offs occur often enough to justify change.
Business Process Automation
Automate the work around information—not just the obvious task.
Ascentas helps organisations understand a process, remove avoidable friction and connect the people, documents, decisions and systems needed to move work forward.
- 01InputRequest and informationDocuments, data or a business event
- 02DecideRules and human reviewRoute the routine; surface the exception
- 03OutcomeAction and recordUpdate systems and retain context
The business problem
Manual work often hides between systems.
Teams may rekey the same information, chase approvals, search inboxes and maintain spreadsheets simply to keep a process moving. Automating one task without understanding the whole journey can move the bottleneck rather than remove it.
Example workflow
From a shared inbox to owned, visible work.
A suitable flow might identify an incoming request, capture its documents and data, apply agreed rules, create the right task and ask a person to review exceptions.
- 01ReceiveEmail, attachment or structured form
- 02IdentifyRequest type and required information
- 03Apply rulesRoute the routine path visibly
- 04Human reviewIncomplete or exceptional work
- 05UpdateUse a verified system interface
- 06Retain contextKeep status and ownership clear
Choose the right candidate
Start where repetition meets business value.
A useful candidate has enough recurring structure to automate, a recognisable operational cost and an outcome that the business can evaluate. It does not need to be a perfectly documented process.
Visible delay
People spend time chasing, rekeying, reconciling or correcting avoidable issues.
A meaningful result
Faster response, clearer control or better information can be defined for the process.
The delivery approach
Understand, design, test and improve.
Technology is selected in context. A solution may use workflow, an existing platform, Microsoft services, integrations or a focused application—depending on the process.
- Observe
Map the current process, participants, information and exceptions.
- Prioritise
Select a worthwhile starting point with a clear operational outcome.
- Design
Define rules, hand-offs, controls and the role of human judgement.
- Implement
Configure, integrate or build the agreed workflow and interfaces.
- Validate
Test normal, exceptional and failure paths with the people who use them.
- Improve
Review the live process and evolve it as evidence and needs change.
Human control
Automate the predictable. Design for the exception.
Good automation makes ownership and decisions clearer. It should not conceal uncertainty, remove necessary judgement or assume that every input will be complete and correct.
- Define when a person must review, approve or override.
- Make exceptions visible instead of forcing them through the normal route.
- Retain the context needed to understand a decision or status.
- Plan for unavailable systems, incomplete data and changed business rules.
- Give users a clear route to correct or escalate the work.
Connected capabilities
Build the process around the information landscape.
Process Automation Enquiry
Show us the process that needs to improve.
Describe the current route, the points of friction and the outcome that would make the work better.
- Approximate information is useful
- Required fields are marked *
- Do not include sensitive information